Support and Training
- Unlimited training via SmartySkills, the SmartyGrants LMS.
- Free access to weekly Q&A sessions with SmartyGrants Trainers.
- Free access to bi-monthly webinars, as advertised in SmartyNews.
- Read more about our training options here.
- Unlimited phone and email technical support for all users (e.g., administrators, program managers, assessors and applicants).
- Real-time assistance from our Melbourne-based support team.
- Enquiries are responded to within minutes or hours, not days or weeks!
- Free access to the Help Hub, a source of comprehensive written documentation on all functionality.
- Free access to the SmartyGrants Forum, a user-driven discussion space.
- The following publications:
- SmartyNews: a monthly newsletter containing important updates about our products, services and policies.
- Grants Management Intelligence: a monthly publication containing a roundup of relevant and recently published grantmaking news, materials and grantmaking events.
- Online access to the system status page (with optional email subscription service).