Bookings
Our weekly Q&A sessions run in an open, relatively informal, discussion-based format. As such, the sessions are not recorded. Explore the inner workings of SmartyGrants in these guided online training experiences. Learn how other organisations use the system and get FREE access to dedicated time with a SmartyGrants Trainer. These sessions are available all year round.
These sessions will not be recorded. We want you to be in the moment here in real life, and in colour! Everything discussed in these sessions will stay in these sessions. That being said, please take care to not share any personally identifiable information if you do decide to share your screen. Enjoy!
After registration, you will receive a booking confirmation via email. A few days before the Q&A session, your Trainer will send you some instructions on how to access the Q&A session via Microsoft Teams. They may also clarify any details regarding your questions.
You do not necessarily have to ask a question to come along! Go ahead and book in below at any time. Please note, attendance caps apply. We will endeavour to do our best to answer your questions during the Q&A session. However, in some cases, we may need to follow up with you via our other support channels following the session to fully resolve them.
SmartyGrants Q&A Sessions
Sessions from 9 October 2024 up to and including 17 December 2024...
Please find your local session time below:
- Melbourne, Sydney, Canberra & Hobart 1:00PM - 3:00PM AEDT
- Brisbane 12:00PM - 2:00PM AEST
- Perth 10:00AM - 12:00PM AWST
- Adelaide 12:30PM - 2:30PM ACDT
- Darwin 11:30AM - 1:30PM ACST
- New Zealand 3:00PM - 5:00PM NZDT
| SmartyGrants Q&A Sessions |
|---|
| Tue 19 Nov 2024 |
| Wed 4 Dec 2024 |
| Tue 17 Dec 2024 |
All online training sessions use Microsoft Teams. If you are not familiar with Microsoft Teams, we would encourage you to watch this video to familiarise yourself with it. Check that your system meets the minimum requirements here.
Bookings, cancellations and refunds policy
Where a training invoice has been issued, it must be paid at least 10 business days prior to the date the training is scheduled. Training bookings are confirmed via email to the primary contact for the training booking approximately 3 business days before the scheduled training date for online training, or approximately 7 business days prior to the date the training is scheduled for face-to-face training. Once training is confirmed, we begin to incur costs. Thus, if you find that you are unable to attend training after it is confirmed:
a) Where an invoice has been issued, no refund is available.
b) Where a voucher has been redeemed in lieu of an invoice, the voucher is forfeited.
c) You may nominate someone else from your organisation to attend the training in your place.
All on-site training is organised alongside an online training contingency. Should the online training contingency be enacted at our request after a session is confirmed, a refund of the difference between the on-site and online training costs will be provided. Should the online training contingency be enacted at your request after a session is confirmed, a refund for any recoverable costs will be provided. Please note, this might exclude accommodation and travel expenses.
Written notification of changes to training bookings, including requests for cancellations and refunds, should be sent to [email protected].